At Ciro, we stand behind our products and services 100%! If for any reason you are not completely satisfied with the products you receive from us, you may return any new, unused, unaltered items within 30 days of receipt of your item with no restocking fees. We will issue a full refund to the original form of payment, no-questions-asked.
- Returned CIRO products must be in new, unused condition and include the original box and/or packaging.
- Ciro will only return products that were purchased from Ciro directly through the website or over the phone. If the item was purchased through Amazon, eBay, or any other website not managed by Ciro you will need to contact that retailer.
- We have no obligation to you if you send us counterfeit or copy products that are not Ciro originals.
- Once your return is received and inspected by Ciro (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
- Any merchandise or parts which shows signs of use or otherwise is in a condition other than when it was received cannot be returned.
- You are responsible for all shipping costs associated with getting your order back to our warehouse.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.
- See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need a RA (Return Authorization) number and will need to be returned to Ciro in Wisconsin.
- Please email firstname.lastname@example.org to be issues a RA number.
- Closeout items, clearance, or final sale items are sold as is and can't be returned for refund or credit.
- For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
- International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
- Any items shipped COD or having additional brokerage fees that are charged to Ciro upon delivery will be rejected.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
WARNING: Use of lighting products may be limited, regulated, or prohibited in your state. It is your responsibility to be knowledgeable of the regulations in your state prior to installing these products.
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at 715-808-0027 or shoot us a email.