Warranty Policy
- Ciro warrants that products sold hereunder to the original purchaser, if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of (3) years from date of purchase.
- The item must have been purchased from an approved Ciro reseller. If purchased from a third party site (like eBay, Amazon, Walmart, ect) the item must be in a factory sealed container, no "open box specials" or "used like new" will be covered.
- Proof of purchase will be required before we will process any warranty request. Pictures of issues may be requested by the Ciro warranty team.
- Ciro reserves the rights to only replace the defective item from a kit or the full kit at its discretion. Contact Ciro before removing components.
- Manufacturer warranties do not cover defects determined to be caused by mishandling, normal wear and tear, and/or due to customer negligence.
- Customer may be responsible for shipping, handling fees and international duties or taxes..
- Please note warranty processing may take 1-2 weeks and will be subject to the manufacturer's policies and discretion.
- Items purchased as "closeout", "final sale", "discontinued" or are sold at discontinued pricing are excluded from the 3 year or lifetime warranty and carry a 90 day warranty.
Warranty Process
You can request a warranty request by calling one of our Technical Service Reps at 715-961-1101 or by sending an email to techsupport@ciro3d.com.
Before we can help you with your warranty we will need the following information about the product.
- Copy of the sales receipt with the part number of the product
- Pictures or video of the issue you're having.
- Pictures need to include one with the light on and the other with the light off. (if applicable)
- All electrical items must include pictures of the end plug (if applicable)
- Is the issue on the left or right side of bike
- First and Last Name
- Shipping address
More information maybe needed depending on the request.
Once we have all of the information above we can start the warranty process.
Damaged Goods
- Please let us know within 7 days if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, USPS, FedEx, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
DISCLAIMER
Ciro shall not be liable for any consequential or incidental damages whatsoever. Ciro’s liability is limited to repair or replacement of items purchased directly from us.
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at 715-808-0027 or shoot us a email.
